Currently, we only ship to many countries. The best thing is that we offer FREE SHIPPING.

We offer FREE Shipping.

All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will in turn send you the tracking number via email. Please see below for the estimated shipping times to your country/region.

Estimated shipping timmes:

All countries: 15-21 business days

We will send you a tracking number when your order ships.

To track your order please go to: https://www.17track.net/en and enter the tracking number provided to you.

Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs.

If there's an issue with your package, please contact our Support Team. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.

International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Shoozal has no control over these charges, nor can Shoozal predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred. Customs policies vary widely by country.

If you have questions we recommend that you contact your local customs office for more information. 

Currently, accepted payment methods are:

- Debit and credit cards (Visa, Mastercard, Amex, Discover, JCB and Diners Club)
- Google Pay
- Apple Pay
- Klarna Payments
- Shop Pay

Our products are listed in US Dollar. 

Browse through the products that you love, then click "Add to cart" and "Check out". Enter your shipping and billing details and wait for your order to arrive at your doorstep. It is that easy :)

Unfortunately, we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email info@shoozal.com. 

If the order has been shipped already, we can no longer make modifications to it.

Shoozal has a 14 days refund policy for all orders placed through shoozal.com. You can have a look at our return policy via this link: https://shoozal.com/policies/refund-policy

We always try source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit.

 If you received a defective/damaged item, please kindly contact us by sending an email to info@shoozal.com , and let us know your problem and please don't forget to attach photos/videos which can clearly show the issue.